Refund Policy

 

Refund Policy

Overview

This Returns and Refund Policy outlines the terms and conditions governing the return, exchange, and refund processes for purchases made from Lokia Pro. By making a purchase, you agree to comply with this policy.

Return and Refund Requests

  1. Eligibility for Returns/Refunds
    • All return/refund requests must be made within 30 calendar days of the original purchase date.
    • Items must be unopened and unused to be eligible for return.
    • Return requests submitted after 30 calendar days will be denied.
  2. Shipping and Processing Fees
    • Customers are responsible for the cost of shipping return items, in addition to a $5 processing fee, which will be deducted from the original payment amount.
    • All shipping costs and processing fees are non-refundable.
  3. Return Process
    • To initiate a return, please contact us at info@lokiapro.com.
    • Items sent back without prior return request approval will not be accepted.
  4. Promotional Orders
    • We do not accept returns or refunds on orders placed during sales promotions (e.g., BOGO, 50% off, BOG2).
    • Returns and refunds are available for items purchased at full price only.

Cancellations

  • To qualify for an order cancellation, you must contact us via email within 5 hours of placing your order. If your order has already been processed, cancellation may not be possible.

Damaged Items and Issues

  • Inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately with proof of the issue.
  • Refunds will not be granted for products that are broken or damaged by the customer during use.

We do not accept returns on sale items or gift cards. Please reach out with any questions regarding specific items.

Refunds

  • Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund.
  • If approved, the refund will be processed automatically to your original payment method within 3-5 business days. Note that it may take additional time for your bank or credit card company to post the refund.
  • If more than 15 days have passed since approval of your return and you have not received your refund, please contact us at info@lokiapro.com.

This policy is subject to change. For any questions or clarifications, please contact us at info@lokiapro.com. Thank you for your understanding and cooperation.